At MORUZO, we are committed to providing a safe, transparent, and reliable shopping experience for all customers.
Authentic Products Guarantee
We guarantee that all Pokémon and hobby products sold on our store are authentic and sourced from trusted suppliers.
We do not sell counterfeit or replica items.
Secure Shopping Guarantee
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All payments are processed through Shopify’s secure, encrypted checkout
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Your personal and payment information is protected at all times
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We do not store your full payment details
Order Accuracy Guarantee
We take care to ensure your order is packed accurately.
If you receive:
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An incorrect item
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A damaged item
Please contact us within 48 hours of delivery, and we will work with you to resolve the issue according to our Return & Refund Policy.
Clear Policies Guarantee
We believe in transparency. Our store provides clear information regarding:
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Shipping times and costs
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Returns and refunds
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Payments and privacy
All policies are available on our website and written in plain language.
Customer Support Guarantee
If you have questions before or after placing an order, our support team is available to assist you:
Email: yousoor89@outlook.com
We aim to respond to all inquiries within 24–48 business hours.
Important Note for Collectibles
Pokémon and sealed collectible products are sold as collectibles only.
We do not guarantee card contents, pull rates, rarity, or future value.
Business Information
MORUZO
23 Romilly Street
London, W1D 5AQ